Attention valued customers,

It has come to our attention that a number of you have downloaded the wrong firmware during the update process, leading to failed upgrades and devices that cannot be restored.

In such cases, please reach out to our customer service team to make sure you get the correct firmware for installation. Kindly leave your order number and details of your firmware upgrade requirements. Our team will contact you within 24 hours and send you the latest firmware installation instructions.

Thank you for your cooperation.